Bet x Privacy Policy – Personal Data Protection in Malaysia

1Personal Data We Collect

When you use the bet x, we collect various types of personal data depending on the actions you take. Below are the categories of data we collect and the circumstances in which they are collected:

We do not collect sensitive data such as religious information, political views, or health records. For age verification purposes, we may request documents such as a national identity card – however, these documents are processed solely for verification and are not stored in a form that is freely accessible to staff.

2How Your Personal Data Is Used

bet x uses the data collected for the following purposes, all of which are necessary to deliver the services you have requested or are required by law:

• Account Management: Creating and managing your bet x account, verifying your identity at login, and restoring account access when needed.
• Payment Processing: Processing deposits via DuitNow, Touch 'n Go eWallet, GrabPay, ShopeePay, Boost, FPX, and other Malaysian payment methods, as well as managing withdrawals of winnings to your account.
• Fraud Prevention and Security: Detecting suspicious activity, preventing unauthorised access, and protecting the integrity of the platform from abuse.
• Legal Compliance (KYC/AML): To fulfil the Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements mandated under Malaysian law.
• Customer Support: Handling enquiries, complaints, and support requests submitted to the bet x support team.
• Platform Improvements: Analysing aggregate (not individual) usage patterns to improve the interface, performance, and overall user experience.
• Service Communications: Sending important account-related notifications – such as transaction confirmations, security alerts, and material updates to our terms or policies.
• Responsible Gaming: Monitoring usage patterns to identify potential signs of problem gambling and provide appropriate support when needed.

3Data Sharing with Third Parties

bet x does not sell users' personal data. That said, in the course of operating the platform, we may share data with certain parties in limited and controlled circumstances:

• Payment Service Providers: To process transactions via DuitNow, Touch 'n Go eWallet, GrabPay, ShopeePay, Boost, FPX through Maybank2u, CIMB Clicks, and other payment methods, the minimum required transaction data will be shared with the relevant providers. All our payment providers are bound by strict data confidentiality agreements.
• Game Providers: Your display name and game activity records may be shared with casino providers or Sports Betting platforms that supply games to bet x, strictly for game management and dispute resolution purposes.
• Identity Verification Services: During the KYC process, identity verification documents may be processed through approved third-party verification services that are subject to data protection agreements.
• Authorities and Regulatory Bodies: bet x will disclose personal data to law enforcement agencies or regulatory bodies when required by Malaysian law or a valid court order.

In all data-sharing situations described above, we only disclose the minimum information necessary for the stated purpose. bet x does not share your betting records, win or loss history, or personal financial information with any party for marketing or advertising purposes.

4Data Security – How bet x Protects Your Information

Data security is an ongoing investment we make at bet x. The following are the technical and organisational measures we have put in place to safeguard your personal data:

• Encryption in Transit: All communication between your browser or app and bet x servers uses TLS 1.3 protocol with 256-bit encryption – the highest industry standard, ensuring your data remains unreadable to third parties even if they manage to intercept the connection.
• Storage Encryption: Sensitive data stored in our databases – including payment information and identity documents – is held in encrypted form. No staff member can view this data in its original format without going through a strict access control process.
• Internal Access Controls: Access to systems containing user personal data is restricted based on role and necessity. All access is automatically logged and monitored by our IT security team.
• Two-Factor Authentication (2FA): bet x's internal systems containing user data are protected by two-factor authentication for all staff. We also encourage users to enable 2FA on their own accounts.
• Regular Security Testing: The bet x platform undergoes regular penetration testing and vulnerability assessments by independent third parties to identify and remediate weaknesses before they can be exploited.
• Incident Response Plan: bet x has a comprehensive security incident response plan in place. In the event of a data breach, our team is prepared to respond promptly in accordance with Malaysia's PDPA requirements.

5Your Personal Data Rights

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by bet x:

To exercise any of the rights above, contact the bet x support team via live chat or email support@betx-khelo.com, clearly stating your request. We will verify your identity before processing it to ensure that no unauthorised party gains access to your data.

6Cookies and Tracking Technologies

Platform bet x uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functionality – including login session verification, account security, and basic display preferences. These cookies cannot be disabled as they are critical to platform operations.
• Preference Cookies: Saves your preferred settings such as odds format (Decimal, Malay, or American), interface language, and other display preferences – so you don't have to reconfigure them every time you log in.
• Analytics Cookies: Used to understand how users interact with the platform at an aggregate level – which pages are visited most, which features are used most frequently, and where users commonly run into difficulties. This data helps us improve the platform. Analytics data is collected anonymously and is not linked to any individual's identity.

You can manage cookies through your web browser settings. However, disabling essential cookies will affect the functionality of the bet x platform and may prevent you from logging in or using certain features.

Platform bet x does not use third-party cookies for advertising or cross-site tracking purposes. All cookies we use operate exclusively within the betx-khelo.com domain.

7Data Retention and Deletion Periods

bet x does not retain your personal data indefinitely. Retention periods are determined based on the purpose of collection and applicable legal requirements:

• Active Account Data: Retained for the lifetime of your active bet x account, plus any additional period required by law following account closure.
• Financial Transaction Records: Retained for a minimum of 7 years following the transaction, in accordance with Malaysian accounting and AML legal requirements.
• KYC Documents: Retained for a minimum of 5 years following account closure, in accordance with applicable AML/KYC legal requirements.
• Support Communication Records: Retained for 2 years after the last interaction, for reference and dispute resolution purposes.
• Technical Log Data: Retained for 90 days for security and fraud detection purposes, then deleted or anonymised.
• Inactive Account Data: Accounts inactive for more than 12 months may be subject to archiving or deletion of non-essential data, with prior notice given to the user.

When data is no longer needed for its stated purpose and there is no legal obligation to retain it, bet x will securely delete or anonymise that data using methods that ensure it cannot be recovered.

8Changes to This Privacy Policy

bet x may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. When material changes are made:

• We will notify you via in-platform notification or your registered email at least 14 days before any changes take effect.
• The latest version of the Privacy Policy is always available on this page, with a clearly displayed "last updated" date.
• Continued use of the bet x platform after the effective date of any changes constitutes your acceptance of the updated policy.
• If you disagree with any changes made, you may close your account and request deletion of your data before the changes take effect.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Any questions regarding changes made can be directed to the bet x support team.

9Contact Us Regarding Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how bet x handle your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 directly from the bet x platform – the fastest way to get a response.
• Email: support@betx-khelo.com – for written enquiries requiring a detailed response. We will reply within 3 business days.

When submitting a privacy-related enquiry, please include your account name and a clear description of your query so our team can address it more quickly and accurately. For rights-related requests such as data access or deletion, additional identity verification may be required before the request is processed.

bet x takes every privacy-related complaint seriously and will work to resolve it within a reasonable timeframe. If you are not satisfied with how we have handled your complaint, you have the right to refer the matter to Malaysia's Personal Data Protection Department (JPDP).

A Closing Note from bet x

Data privacy is a topic many find dry – but for us at bet x, it is one of the matters we take most seriously. Every time you make a deposit via DuitNow or Touch 'n Go eWallet, every time you place a bet on a Malaysia Super League match, every time you reach out to our support team – data is in motion, and we are responsible for ensuring it is fully protected.

We understand that many Malaysian players have had frustrating experiences with online platforms that are less than transparent about how their data is used. That's why we've made a deliberate effort to write this Privacy Policy in plain language – not in deliberately convoluted legal jargon. You deserve to know exactly what happens with your information.

The trust you place in bet x is something we value and will never take for granted. If at any point you feel we are not living up to the privacy commitments stated here, please let us know – genuine feedback from our players is the primary way we improve over time.